•	Responsible for customer-related services through the entire inquiry/order process, such as pricing, purchasing, customer PO, PO follow up, delivery, invoicing, to meet customers’ satisfaction
通过整个询价/订单流程，如价格、采购、客户订单、PO跟进、发货、发票等，负责客户相关服务，满足客户的满意度;
•	Act as point of contact to assigned customer(s) via e-mail, fax, phone calls, exercising judgment within specification of standard practices. Addresses customer issues and ensures on time delivery;
通过电子邮件、传真、电话等方式与指定的客户进行联系，并在标准规范中进行判断。解决客户问题，确保准时交货
•	Responsible for customer complaint process and ensure timely responses to customers and provide monthly summary report;
负责客户投诉流程，确保及时回复客户，并提供月度总结报告
•	Provides administrative assistance to Sales Team members as requested
按要求向销售队成员提供协助
•	Assist to help and develop other team members;
协助其他团队的成员
•	Backup for the team members to handle customers during their absence. 
做好团队同事休假期间的后备支持工作
•	Act as the first customer contact person to handle customer inquiries, interpret the customer needs, timely pass the information to the responsible partners for proper efficient response; 
作为客户询问的第一联络人， 理解客户需求， 并及时与各相关责任方沟通信息以确保客户需求在第一时间得到响应
•	Perform independently the daily order operation to assigned customers for different order modules/ product resources and different chemical characters; Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc. to ensure timely order delivery; Communicate timely with customers on delivery status; Provide feedback to the relevant sales personnel regarding order status and/or changes; 
独立完成日常各模式及各类产品的订单操作 ；跟踪运输及仓库等各环节以保证货物的按时交付；及时与客户沟通订单状态；对相关销售及时反馈订单状态及变动 
•	Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues; 
检查客户信用状态，与客户沟通解决信用问题
•	Collect, document and consolidate customers' problems/ complaints according to defined procedure; Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards; follow up complaint settlement, such as return/exchange cargo, compensation, supporting documents; Alert supervisor/sales supervisor any unmet customer needs; 
按流程收集，归档，集中客户意见/投诉；积极与销售，物流， 仓库， 财务等相关人员协调并确保后续解决方案的合规妥善实施；跟踪投诉的处理如退换货,补偿及相关文件的提供；若有未能满足客户要求的需提醒主管/销售主管